Last updated: November 3, 2026.
This policy applies to technitrad.com (the “site”), operated by Technitrad inc., 426, rue Ste-Hélène, suite 100, Montréal (Québec) H2Y 2K7. It follows Quebec’s Act respecting the protection of personal information in the private sector and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act.
Privacy policy
In short. We collect what you send us through a form or an email, to answer you and to do the work you ask for, and with a form we note how you found the site. Site statistics are anonymous totals, and the only cookie is a security one. Cloudflare, Resend and Google Workspace process your information for us, possibly outside Canada. To see, correct or withdraw it, write to David Fay at info@technitrad.com.
Who is responsible
David Fay, Managing Director, is Technitrad’s person in charge of the protection of personal information. He answers every question and request about your personal information. Write to info@technitrad.com, subject “Personal information”, or by mail to the address above, attention: person in charge of the protection of personal information.
What we collect, and why
We collect personal information only when you give it to us:
- Contact form: your name, email address, organization, phone number if you add one, and your message. We use them to answer you.
- Request a quote: the same details, a description of the project, and the files you upload. We use them to prepare your quote and, if you accept it, to carry out the work.
- Free terminology check: the same details and the document you upload. We use them to run the check and send you the result.
- Email and phone: what you choose to tell us, to answer you.
How you found us. When you send a form, we also record how you reached the site, to learn which of our marketing brings clients: your answer to “How did you hear about us?” if you give one, the advertising click identifier and campaign tags carried by the link you arrived by (from a Google ad, for example), the page you landed on, and the site that sent you. Your browser keeps these in the tab’s session storage, not in a cookie, and deletes them when you close the tab. They reach us only if you send a form, and are kept with your submission. We may send the click identifier, without your name or contact details, to Google Ads to count that an ad led to an inquiry.
Site statistics. Cloudflare Web Analytics counts visits to the site’s pages. It uses no cookie and no identifier for you, and shows us only totals: pages viewed, the sites visitors came from, countries, device types and browsers. No individual visit can be seen in it.
Security. To protect the forms from automated abuse, a security check (Cloudflare Turnstile) reads technical information from your browser, such as your IP address and browser type. To keep automated traffic off the whole site, Cloudflare’s bot protection also runs a script on each page. Our hosting provider keeps short-lived technical logs (IP address, page requested, time) to run and secure the site.
We do not sell personal information, and apart from the click identifier described above, we share none of it with advertising services. The only automated decisions on this site are the security checks, which may block a submission or a visit they classify as automated; if that happens to you, write to us and a person will review it. None of the tools above builds a profile of you, follows you to other sites or tells us who you are; each serves only the purpose stated here. We do not use the information you send us to contact you about other services unless you ask us to.
Cookies
This site uses no advertising cookies and no Google tag, and its statistics use no cookie. Two kinds of security data may be stored in your browser: the cf_clearance cookie, set by Cloudflare’s bot protection to record that your browser passed its check, kept for up to one year; and the technical data the form security check stores for that check only.
Who processes it for us
A few service providers process personal information on our behalf, only for the purposes above and under confidentiality obligations:
- Cloudflare hosts the site, runs the security checks and the site statistics, and stores form submissions and uploaded files.
- Google Ads may receive the click identifier of a submission that came from one of our ads, without your name or contact details.
- Resend delivers the email that forwards your form submission to our team.
- Google Workspace hosts our email, including info@technitrad.com, where your submission and our replies are kept.
These providers may store or process information outside Quebec and outside Canada, including in the United States. Before entrusting information to them, we assess whether it will receive adequate protection. We remain responsible for the information we entrust to these providers, and written contracts require them to protect it.
Inside Technitrad, only the people who need your information to answer you or to do the work have access to it. Files you send for a quote or a terminology check are treated as confidential, like any client document.
How long we keep it
We keep form submissions, with how you found the site, uploaded files and the emails that carry them for 24 months, unless they become part of a client project, in which case they follow that project’s file. We keep other personal information only as long as we need it for the purpose it was collected for, or as long as the law requires (accounting records, for example). We then destroy it or make it anonymous.
Your rights
You may ask us to:
- show you the personal information we hold about you;
- correct it if it is inaccurate, incomplete or ambiguous;
- give it to you in a structured, commonly used technological format;
- stop using it, by withdrawing your consent;
- stop disseminating it or de-index any link to it, where the law allows.
Send your request to the person in charge at info@technitrad.com. We answer within 30 days.
To make a complaint about how we handle your personal information, write to the person in charge; we acknowledge it and answer within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or, where federal law applies, with the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Confidentiality incidents
If an incident involving your personal information presents a risk of serious injury, we notify you and the Commission d’accès à l’information and, where federal law applies, the Office of the Privacy Commissioner of Canada, and we keep a register of incidents as the law requires.
Terms of use
By using this site, you accept these terms. They are drawn up in French (French version); this English version is provided at the user’s express wish.
Ownership. The content and design of this site, its text, graphics and images included, belong to Technitrad or are used under licence, and are protected by copyright and trademark law. You may read, print and share pages for your own, non-commercial use. Any other use requires Technitrad’s written permission.
No warranty. The site and its content are provided as they are. We work to keep them accurate and available, but we do not guarantee that the site will be uninterrupted, error-free or current, or that files downloaded from it are free of harmful code.
Limitation of liability. To the extent the law allows, Technitrad is not liable for any damage arising from the use of the site or the inability to use it. This does not exclude liability for bodily or moral injury or for intentional or gross fault. This does not limit our obligations under a contract for services, which are governed by our General Terms and Conditions.
Acceptable use. You agree not to use the site for any unlawful purpose, not to send through it any content that is unlawful, abusive or infringes someone else’s rights, not to send harmful code, and not to try to gain unauthorized access to the site or to other systems through it.
Links to other sites. Links to other sites are provided for convenience. We do not control those sites and are not responsible for their content or their privacy practices.
Governing law. These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Any dispute is submitted to the courts of the judicial district of Montréal.
Consumers. If you are a consumer, nothing in these terms limits your rights under Quebec’s Consumer Protection Act.
Changes to this page
We may update this page, for example when we add a service provider or change a form. The date at the top shows the latest version. A significant change to how we use personal information will be stated on this page before it applies.
Questions: info@technitrad.com, +1 450 300 0360.